Snagged

Frequently Asked Questions

For Everyone

1. How do I create an account?

Click Sign Up at the top of the page and follow the prompts. You’ll need an email and password to get started.

2. How do I update my account information?

Go to your Profile Settings to update your name, email, password, or address. We also encourage you to add a profile photo and a short bio so other members can get to know you.

3. Where can I find my orders?

All orders live in your Inbox. From there, you can:
View your purchases if you’re a buyer.
Manage your listings and sales if you’re a customer.
See all messages between you and the other party in one place.

4. How are payments handled?

All payments are processed securely through Stripe. You’ll be prompted to connect your account as a seller or enter your payment details as a buyer.

5. Where can I track my messages?

All communication between buyers and customers happens in the Inbox, along with your order history.

6. Can I use Snagged! on my phone?

Yes — Snagged is mobile-friendly. You can browse, buy, and manage your storefront directly from your phone’s browser.

7. What if I forget my password?

Click Forgot Password on the login screen and follow the steps to reset.

8. Who do I contact if I have an issue?

For order or account issues: support@isnaggedit.com
For brand requests: brands@isnaggedit.com

For Sellers

1. How do I price my items?

You must include both the item price and the shipping cost in your listing. The shipping fee cannot exceed $7.

2. How long do I have to ship an order?

You have 5 business days from the time the order is received. For example, if an order comes in on Monday, it must be shipped by the following Monday.

3. How do I confirm shipment?

Once you ship, add the tracking number in the order’s contact section and mark the item as “shipped.” This lets your buyer follow the package.

4. What brands can I list?

You may only list brands from the approved dropdown menu. If a brand isn’t available, email brands@isnaggedit.com with the brand name and a photo. If approved, we’ll add it to the site.

5. Are big-box brands allowed?

No. Snagged is only for boutique and approved brands. Sellers who misrepresent brands or list big-box items risk removal.

6. How should I describe my items?

Be accurate and transparent. Sellers must include at least one lay-flat photo of the item. Styled photos are optional but highly recommended to help buyers visualize the fit. Always note any flaws or wear.

7. What if my items are listed on other platforms (cross-posted)?

If you have cross-posted your items and one of them sells elsewhere, you must immediately remove it from your Snagged storefront. This keeps buyers from purchasing items that are no longer available.

8. How can I promote my Snagged! listings?

You are welcome to share direct links to your Snagged storefront or individual listings in Facebook groups. However, screenshots of Snagged listings are not allowed to be posted anywhere. This protects buyers and ensures all transactions happen safely through the platform.

9. How do I leave a review for a buyer?

After you’ve completed an order, you’ll be asked to leave a review for your customer. Honest feedback helps protect the community and build trust.

👉 Reminder: Reviews only appear once both the buyer and seller have submitted theirs.

For Buyers

1. Do I need an account to shop?

Yes, you’ll need an account to purchase items so we can keep your order, payment, and shipping info secure.

2. Can I contact sellers before purchasing?

Yes! You can message sellers directly through the site if you have questions about size, fit, or condition before checking out.

3. How do I know sellers are trustworthy?

All sellers on Snagged are verified sellers who have proven themselves as reliable and trustworthy, with a track record of successful sales. In addition, they must follow strict rules: approved brands only, clear lay-flat photos, and accurate descriptions. Buyers can also see seller reviews and ratings once available.

4. How long will shipping take?

Sellers have 5 business days to ship your order. Once shipped, you’ll receive tracking info to follow your package.

5. What if I don’t see the brand I’m looking for?

If your favorite boutique brand isn’t on our list yet, email brands@isnaggedit.com with the brand name. If approved, it will be added to the marketplace.

6. What happens if there’s a problem with my order?

If your item never arrives or isn’t as described, contact support@isnaggedit.com . We’ll work with you and the seller to resolve it.

7. Can I leave a review after my purchase?

Yes! Once your order is complete, you’ll be prompted to leave a review for the seller. Reviews help keep the marketplace safe and trustworthy.

👉 Note: Both you and the seller must leave a review for them to be visible. This way, feedback is fair and balanced on both sides.